Know what is landing with deeper analytics

Analytics1 July 20262 min read

If people start your course but don’t finish it, the completion number only tells you part of the story. You need to know where they paused and what they found difficult. Lesson progress and question answers give you a place to look.

A woman reviewing charts on her laptop and making notes at her desk.

Find the lesson worth checking first

Learner progress shows how far people have got through a course. If several learners stop at the same lesson, read that lesson again. Is it much longer than the others? Does an activity need more explanation? Can someone tell what to do next?

A pause doesn’t prove there’s a problem. Someone may have been interrupted or may only need part of the course. Use the pattern as a prompt to investigate, rather than a verdict on your writing.

See what the answers tell you

Question Health shows correct rates for graded questions. Question Answers lets you look at individual responses, including free-form answers. Together, they can help you spot a term or instruction that people are interpreting differently from you.

Suppose people keep choosing a vague next action in your client-conversation course. Check whether the lesson actually shows what a clear action looks like. You may need a better example, or the question itself may need rewriting.

Make one useful change

Choose a change you can explain: shorten an instruction, replace an unclear screenshot or add an example. Changing the whole course at once makes it harder to work out what helped.

Read the revised lesson on a phone, then ask someone to try it. Their explanation of what confused them may be more useful than a number, especially when your course is new and has only a few learners.

Come back after people have used it

Check the same lesson and question after more learners have taken the revised course. Look for a change in the pattern, and keep the amount of data in mind. Two people finishing a lesson is encouraging, but it isn’t enough to draw a firm conclusion.

The Free plan includes basic 30-day analytics; paid plans offer more detail. Whatever you use, give yourself one question to answer when you open it: which part of this course could I make easier for the next person?