Know what is landing with deeper analytics

Find the lesson worth checking first

Learner progress shows how far people have got through a course. If several learners stop at the same lesson, read that lesson again. Is it much longer than the others? Does an activity need more explanation? Can someone tell what to do next?

A pause doesn’t prove there’s a problem. Someone may have been interrupted or may only need part of the course. Use the pattern as a prompt to investigate, rather than a verdict on your writing.

See what the answers tell you

Under Analytics → Courses, Questions Insights shows response counts, graded correct rates and answer distributions. Under Learners, Question Answers shows one person’s responses, including Free Form answers. Together, they can help you spot a term or instruction that people are interpreting differently from you.

Suppose people keep choosing a vague next action in your client-conversation course. Check whether the lesson actually shows what a clear action looks like. You may need a better example, or the question itself may need rewriting.

Start with a question for the report

Open Analytics and use Overview, Courses or Learners according to what you need to understand. For one course, choose Courses and select it. For one person’s responses and pathway, use Learners. Check the active account and filters before comparing numbers.

A useful first question is “Where do people stop after the introduction?” Write down what you expected them to do and the point at which the observed pattern differs. That keeps the review connected to a learner task instead of becoming a search for the biggest number.

For example, suppose a lesson asks clients to bring a preparation document to a call, but several stop just before it. Check whether the course explains which file they need, where it is stored and what to do if they cannot find it. The useful change might be one sentence and a screenshot, not a new video.

Make one useful change

Choose a change you can explain: shorten an instruction, replace an unclear screenshot or add an example. Changing the whole course at once makes it harder to work out what helped.

Read the revised lesson on a phone, then ask someone to try it. Their explanation of what confused them may be more useful than a number, especially when your course is new and has only a few learners.

Come back after people have used it

Check the same lesson and question after more learners have taken the revised course. Look for a change in the pattern, and keep the amount of data in mind. Two people finishing a lesson is encouraging, but it isn’t enough to draw a firm conclusion.

The Free plan includes basic 30-day analytics. Paid plans offer more detail. Whatever you use, give yourself one question to answer when you open it: which part of this course could I make easier for the next person?

Check who has actually started

A person on a Selected People list has permission where that list is assigned. They may not have opened the link, joined the course or started a lesson. Check the Learners filters and the actual course context before interpreting an invited address as participation.

The same published course can appear in more than one flow while retaining that learner’s course progress. Keep that reuse in mind when interpreting a pathway. A flow’s course order and a course’s own lessons are different levels of the learning experience.

When you make an improvement, Save updates the draft and Preview lets you check it. Learners receive the revised lesson after you republish. Record when you released the change so you can interpret later activity against the version people actually saw.