Pure Leapfrog

Pure Leapfrog draws on its expertise in Carbon, Sustainable Finance, Energy Systems, and Natural Capital, to evolve new products, services and business models that are predicated on community ownership structures and that promote our goals of sustainability and decarbonisation

FlowSequential

Delivering the Let Zero Service

The Let Zero delivery team (advisors and anyone who handles leads, landlords and properties) Format: 4 modules, 12 short lessons, about 60 to 75 minutes in total Source: walkthrough of plretrofit by Liam O'Neill, 1 Oct 2026. This is a first release guide: "done is better than perfect", and it will change as the software does.

Anyone4 Courses

1
Delivering the Let Zero Service with PLRetrofit - Part 1
2
Delivering the Let Zero Service with PLRetrofit - Part 2
3
Delivering the Let Zero Service with PLRetrofit - Part 3
4
Delivering the Let Zero Service with PLRetrofit - Part 4

Course
Workshop Resources
Facilitation Guides and Participant Handbooks for all workshops
Selected People3 Lessons
1
Module 2
2
Module 1
3
Module 3 - Coming soon
Course
Module 2: Restoring Human Connection on Calls
Move from psychological theory into live communication approaches. This module introduces the call handling techniques needed to hold conversations rooted in radical empathy while protecting your personal boundaries. With our Mortgage Prisoners at the heart of our service, you will learn how to replace corporate speak, ask the right questions, and manage the expectations of our often distressed clients.
Selected People9 Lessons
1
Module Introduction
2
Avoiding Info-Dumping
3
Deep Listening vs Fixing & The Power of the Pause
4
Mirror and Match
5
Managing Expectations through Radical Transparency
Course
Module 1: The Lived Experience of Mortgage Prisoners
Explore the human reality of being a Mortgage Prisoner. This module introduces a trauma-informed framework to help you understand the chronic housing stress, systemic barriers, and cognitive load faced by clients trapped by the 2008 financial crisis. Through real world client personas, you will learn how to identify survival behaviours, navigate internalised shame, and adapt your communication style to build immediate trust on every call.
Selected People11 Lessons
1
Consolidate Your learning
2
Defining Call Success
3
Moving Beyond our Mortgage Prisoners
4
The Invisible Weight of Shame
5
Defining the Demographic

Pure Leapfrog

Delivering the Let Zero Service

Delivering the Let Zero Service with PLRetrofit - Part 1

Delivering the Let Zero Service with PLRetrofit - Part 2

Delivering the Let Zero Service with PLRetrofit - Part 3

Delivering the Let Zero Service with PLRetrofit - Part 4

Workshop Resources

Module 2

Module 1

Module 3 - Coming soon

Module 2: Restoring Human Connection on Calls

Module Introduction

Avoiding Info-Dumping

Deep Listening vs Fixing & The Power of the Pause

Mirror and Match

Managing Expectations through Radical Transparency

Module 1: The Lived Experience of Mortgage Prisoners

Consolidate Your learning

Defining Call Success

Moving Beyond our Mortgage Prisoners

The Invisible Weight of Shame

Defining the Demographic