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Pure Leapfrog

Pure Leapfrog draws on its expertise in Carbon, Sustainable Finance, Energy Systems, and Natural Capital, to evolve new products, services and business models that are predicated on community ownership structures and that promote our goals of sustainability and decarbonisation

Course
Module 1: The Lived Experience of Mortgage Prisoners
Explore the human reality of being a Mortgage Prisoner. This module introduces a trauma-informed framework to help you understand the chronic housing stress, systemic barriers, and cognitive load faced by clients trapped by the 2008 financial crisis. Through real world client personas, you will learn how to identify survival behaviours, navigate internalised shame, and adapt your communication style to build immediate trust on every call.
Selected People11 Lessons
1
Consolidate Your learning
2
Defining Call Success
3
Defining the Demographic
4
Empathy vs. Sympathy
5
Meet our Mortgage Prisoners

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Pure Leapfrog

Module 1: The Lived Experience of Mortgage Prisoners

Consolidate Your learning

Defining Call Success

Defining the Demographic

Empathy vs. Sympathy

Meet our Mortgage Prisoners

Add Email To Access